Helium Tank Hire Policy
TERMS AND CONDITIONS:
- There will be no refunds if I fail to collect on the nominated day or for any cancellations.
- PartyJay requires a signed credit card imprint and drivers license for booking and hiring of helium tanks. If you do not have a credit card we will take a $350 deposit which is returned once the tank is returned.
- The use, operation and care of the gas bottle and attached equipment were explained to me. If inflated larger than 28cm, the bottle will not inflate number of recommended balloons.
- Balloons remain floating for 6-10 hrs. Blow them up 2 hrs before your party.
- The content of the gas bottle was checked in my presence and the cylinder was full.
- The equipment I received is all in good working order. I take full responsibility for any loss or damage of the equipment that is in my possession. I authorize PartyJay to use my credit card to cover any damage incurred by signing this document.
- For any loss or damage of the equipment PartyJay are authorised to use my credit cards imprint to cover any damage/loss. The charges for lost tanks are as follows, 40 balloon tank $500, 100 balloon tank $750, 300 balloon tank $1000, 600 balloon tank $1500. Any damage done to the regulator will incur an $80 fine.
- Four day hire from day of collection regardless of time collected. For example if collected on Friday, must be brought back by Monday closing. PartyJay will charge me $5.00 per day for the late return.
- I understand it is not safe to inhale helium gas, and that PartyJay does not recommend it.
Balloon Order Policy
TERMS AND CONDITIONS:
- Balloons can not be ordered for pick-up within half an hour of the stores opening/closing time.
- Balloons can not be blown up until full payment has been received for order, and payment for balloons in non refundable.
- I understand bouquets have a “best before” range, this has been explained to me and I understand how long my balloons will last. Latex balloons will last 6-10 hours.
- If I need to change my order pickup time , I have to notify with 2hrs of pickup time.
- any changes to the order will incur fees, and If I need to change order I have to notify 2 days before pickup date.
- There is no refunds for Balloon orders cancellation once they are paid and processed and packed.
Product Refund Policy
- All returns strictly within 14 days with * proof
- No refund or exchange for Balloons, Sale Items, Costumes, Hats, Lollies, Confectionary & Consumable products
- No refund on seasonal products
- No refund or exchange for change of mind